Tuesday, January 15, 2008

Communication skills for Leaders

Communication is one of the most fundamental requirement of a leader. It is essential for information sharing and decision making and also vital for leveraging productive relationships with co-members of the leader. Leaders who communicate properly and frequently--in good times as well as bad--improve performance, get results, and create a successful enterprise.

Leadership is more than managing. It is about inspiring others to contribute their talents to the success of the company. Leaders are able to communicate long-term goals and the vision in a way that makes staff feel participatory. Communication skills for a leader include the following traits.

• ability to be a focused listener
• ability to translate communication into action
• Thoughtful responses
• Effective communication of feedback
• Ability to lead a diverse group of people

Development of leadership communication skills should be a major step in the process of leadership development. It adds the polish that is needed to move a group of people in the same direction to produce results. But a leader will also encourage people to seek their own full capabilities.

Some say that leaders are born, but leadership communication skills are developed. Successful leaders understand their limits and will utilize professionals when needed. Successful leaders are also able to adapt to ever-changing situations, which is critical in a fast moving world. Communication skills will take advantage of all the tools available including the internet, training courses, employee feedback and a leader's own insight.

Building Rapport

That is, building especially closed, harmonious and sympathetic relationships are another key element in communication says J.Y McLean & William Weitzel in their book Leadership – Magic, Myth or Method. They also say that good leaders tend to match their style of communicating, as well as their vocabulary, to the persons with whom they are interacting. This means how the other party speaks – his or her rate of speect, diction, tone rhythm, volume – and adjusting one’s own speech to match.

Memory Power

A leader with excellent communications skills and a superior memory will outperform by a wider margin another leader with excellent communication skills and only an inferior memory,

Finally, the most important are Speaking, Listening, Writing and of course Reading, a leader develops himself all these skills and leads the group.

Oren Harari describes the Mr. Colin Powell’s secrets of communication in his book “The leadership secrets of Colin Powell”. He says that Gen. Collin Powell openly avoided rank, hierarchy and red tape in order to open up communication. Powell was perfectly willing to eliminate layers of bureaucracy to boost accessibility. When he visited foreign outposts, he was likely to astonish some country desk officer by dropping by unannounced to talk a little business. Often, during official tours, he would carve out a segment of his daily calendar for private conversations with front line people.

I always believe that everyone has a leader within him. With the right coaching and systematic approach, we can identify areas of block and improve the inner potential to avoid the block. Most of the things we do are learned habits and behaviors. Natural talent does exist, but superstars can be developed. What makes the ordinary person an extraordinary person? My understanding is only that “extra”. What is that “extra”? It is self discipline, time management and so on, which makes the ordinary person and "extra"ordinary person - the leader.




Next, lets see the Emotional Intelligence for a Leader

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