My Boss asked me to suggest a few HR practices, which can be implemented in my organization to increase the engagement. Whenever, we are asked to suggest any new HR practices, we normally develop it on our own or find out the practices adapted by the other organizations for better implementation. In order to identify and adapt best-in-class practices from globally admired organisatins, I had discussed with my HR friends on the various HR initiatives practiced in their organisations.I had also referred various books and magazines especially Business Today on this. In the process, I came across the best HR practices followed by various Companies like; iGate, HCL Comnet, Microsoft India, Accenture, Marriott Hotels India, HCL infosystems, Godrej Consumer, Honeywell, which I would like to share with the HR Professionals.
Best HR practices of iGATE
Town Hall Meetings: iGate organises regular “town hall” meetings for all its employees where employees are encouraged to use the forum to address grievances and make suggestions on their unit or any other business unit. The CEO attends twice a quarter and the Head of the Unit attends once a month. Attention of top management is much higher in a company like iGate and this helps inculcate a sense of belonging among employees who often feel left out in large organisations.
Employee Benefits: Benefits include flexi-hours, working from home (depending on the job role) and paternity leave.
Monday Blues: It also hosts “Thank God it’s Monday” every week to help employees cope with post-weekend blues. Every quarter, employees are taken on retreats near Bangalore and spend time not just on critical business development, but also on any significant personal issues. They also invite top management to these events so that the employees can spend time with them away from the workplace.
More opportunities: Junior and mid-level employees get more client facing opportunities. This inculcates a greater sense of ownership along the entire hierarchy.
Reward system: Meritorious employees across all levels are granted stock options as an incentive to remain in the company.
Easy access to top management: Top executives, including CEO meet with and discuss employee issues.
Exposure to multiple clients: Rather than a traditional IT services model, iGators can leverage a single technology platform to work with a diverse set of clients.
Innovation: iGate is less process-centric than most of its peers; this gives employees greater room to be innovative and individualistic.
Early responsibility: Employees with just three years of experience are given management and customer-facing roles.
Best HR practices of HCL Comnet
Job Rotation: Encouraging job rotation every 18-24 months to give exposure, experience, try to do away with monotony and encourage cross-functional movements.
The Smart Service Desk (SSD) is an automated trouble ticketing tool for employees to raise online tickets related to their transactional issues with HR, Finance, the IT team, etc. Besides, the company has a 360-degree performance evaluation process that focusses on self-determination and self-assessment while “I4Excel” allows employees to do their own self evaluation.
“MyXtraMiles” is a loyalty point system that gives ‘mileage’ to employees who receive appreciation from any of the following four sources: peers, subordinates, managers and customers. The points can be redeemed for attractive gifts, including trips abroad. The EHD team comprising HR and finance professionals aids the employees in solving their day-to-day transactional needs. Its mascot “Natasha” is positioned as the employees’ personal assistant for policy and information dissemination and communicates with them on a much personal level. The employees are encouraged to post their feedback and suggestions on company issues on its sub-portal iGen, while through the “U&I” feature they can get their queries answered directly by the CEO.
Work-life Balance: Organise games, birthday and achiever parties. Besides, it has started a club for the employee’s children called the “Little Comnetians Club”, wherein, regular events are held for them.
Awards: The Company has various recognition-led-incentive programmes / awards like WYGIWYG Certificates and COO’s Party Vouchers. Each year, the employee who has been a consistent star performer is honoured with the “Top Gun” award at the company’s annual function. Employees who refer their friends and acquaintances are given financial incentives, and an annual award called the “Top Gun Comnet Builder” for providing the highest number of references.
Best HR practices of Microsoft India
Leadership development: Develop leadership roles of youngsters early in their careers for preparing them for senior levels.
Internal transfers: Employees are transfered among the six business centres, if they feel that they are stagnating in their current job.
Transparent compensation: The pay and appraisals systems are open and transparent and employees know what they have to do to get to the next grade.
Mentoring: Mentors and their wards meet regularly and have an open and frank dialogue. This relationship is not just one Way Street, Mentors often learn from their wards as well.
Helping the New Comer: Newly joined employees are given a ‘Buddy’ to help them assimilate into the company. They also help in finding employees accommodation by having a real estate consultant.
The best HR practices of other organisations will be posted tomorrow.
courtesy: Business Today
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